Security policy when using products at Viet An General Trading Joint Stock Company

I. Privacy policy

Viet An always respects the privacy of customers, and that is a reason which we are committed to protecting the personal information of customers. In this document, the concept "personal information" is understood to include the name, address, email, telephone number or any other personal information provided by the customer, or any other information about customers collected according to under current law. We hope that personal information document will help you understand that Viet An will collect, as well as we will use this information later.

When you log in and surf the website (including online service registration), we understand that you agree with the terms of this policy entirely.

1. Declare when using

All content which you see on the website is to serve your information needs and help you choose services and products. Therefore, you surf the website without providing any personal information. However, in some cases involving the registration of service, we may ask you for personal information.

2. Personal information provided by you

When you provide the necessary information, we will use them to meet your requirements, or we may contact you via mail, email, message or phone; or obey the current laws, Viet An uses the above means to introduce new products, services or promotions from Viet An for you. By providing information to us through this website, you understand and agree to the collection, use and disclosure of the above personal information for the number of purposes specified in this page.

You fully agree and accept your personal information provided when using the website may be reserved at Viet An's office or branch that may be stored in some existing servers or not in advance for the purpose of operating and developing the website as well as the services of Viet An general trade Joint Stock Company.

If you order a product, request a service or send feedback on the website, we may contact you for additional information needed for processing or completing the order or your request. However, we will not provide this information to a third party without your permission, except where required by applicable law or the case necessary to process the order.

Viet An is committed to protecting your privacy, not buying and selling your personal information to other companies for promotional purposes.

3. Provide for other units

We may use some other units to provide products or services to you. We also need to exchange your personal information with these units to fulfil your request. These units are also not allowed to use your personal information for other purposes and we also require them to comply with the security regulations when conducting service provision.

4. Recording browser information

Sometimes, information may be put on your computer to help us improve the website or improve the quality of service for you. This information is commonly known as "cookies" that many websites are currently using. "Cookies" are pieces of information stored on the hard disk or browser on your computer, not on the website. They allow you to collect some information about your computer, such as the IP address, operating system, browser mode and the address of the related websites.

If you do not want to receive these cookies, or want to be notified when these cookies are placed, you can set your browser mode to do this if your browser supports it. Please note, if you turn off cookies, you will not be able to access or use some of the utilities on the site without predetermining. We do not knowingly restrict your use in this situation, this is only a limitation in programming and website construction.

5. Safety

When programming the website, we may set reasonable commercial laws to prevent illegal access and improper use of your personal information submitted to the Viet An company through the use of this website. If this site supports online transactions, it will apply a technology standard called SSL (Secure Sockets Layer), to protect the security and safety of data transmission.

Because there are always risks related to the provision of personal data, whether provided directly, over the phone or via the internet, or through other technical means; and there is no absolutely safe technical system or can resist all "hackers" and "tamper" (unauthorized intruders to search for information), Viet An always tries to take precautions suitable for each feature of the information to prevent and minimize possible risks when you use this site

6. Information via E-mail

When you register for the service, your email address will be used as a communication tool with you. First of all, make sure you provide a useful e-mail address for you during the service.

Viet An may send confidential information via e-mail or receive your support request. In case you do not use the provided e-mail, you must tell us about this change.

For your protection, Viet An may temporarily stop receiving requests via e-mail you have provided if you notice fraud or unusual information - until we contact you for confirmation.

7. Adjust the collected information

Viet An will take the initiative or at your request to add, edit or erase personal data that is inaccurate, incomplete or not updated when you are associated with our operations.

8. Subjects "Minors"

Viet An refuses to serve individuals who are still under the age of a minor (due to the local law that regulations) that are not allowed to purchase or seek to use other legal terms on this site if without the approval of three / mother or legal guardian unless local laws apply or allow it.

9. External links

This website may contain links to other websites placed for the purpose of introducing or adding relevant information for your reference. Viet An is not responsible for the content or behavior of any other website.

10. Change of regulations

Viet An may change this provision infrequently, including adding, removing part of the content or suspending the site without prior notice. However, if this regulation is changed in a way that could be detrimental to you, Viet An will try to notify you of the change via your e-mail or on the homepage.

User information protection policy

a) Purpose of collecting personal information

Serving customers who want to use the services provided by Viet An the best, fastest and most convenient

b) The scope of using the information;

The customer's personal information collected by Viet An will only be used internally.

When it is necessary, we may use this information to contact customers directly in the form of an open letter, order, thank your letter, information about new promotions and services

c) Information storage time

We will store Personal Information provided by the Customer on our internal systems in the course of providing services to the Customer or until the purpose of the collection is completed or when the Customer request cancellation of the information provided.

d) People or organizations may have access to that information;

Viet An will not disclose User's information to third parties for their own independent business or marketing purposes without your consent. However, we may disclose User information to the following subjects:

• Transport partners: Users' information may be shared with shipping partners to provide Users with transport services for these units. Shipping partners will contact the Service User according to the information registered by the User to receive the goods and transport it to the Receiver's address upon request.
• Authorized State agencies: We will provide User's personal information at the request of these agencies.

In addition to the above units, we will not provide your information to any other units without your permission.

d) Address of the information collection and management unit (including how to contact the consumer to ask about the collection and processing of information related to your personal);

Viet An general trade Joint Stock Company

Hanoi Office: No. 10-N6 Lane 40, Xuan La Street, Tay Ho District, TP. Hanoi (024) 38 28 41 41 - (024) 37 58 68 48

HCM Office: 40 Nguyen Anh Thu, Tan Chanh Hiep Ward, District 12, Ho Chi Minh city (08) 88.81.81.41 - (08) 88.41.81.41

Danang Office: No. 50 Phan Khoang, Phuoc Ly Resettlement Area, Hoa An, Cam Le District, Danang city 0236 368 4141

Office Buon Ma Thuot: No. 87 Phan Huy Chu, P.Khanh Xuan, Buon Ma Thuot City. 0262 399 99 36

 e) Methods and tools for consumers to approach and edit data;

If you want to change your personal information, please report to Viet An. We will record changes to prevent fraudulent activity or steal your data.

 f) The mechanism for receiving and resolving consumer complaints (relating to personal information being misused or announced).

Consumers have the right to file a complaint regarding their personal information being misused. Upon receiving these feedbacks, Viet An will confirm the information, and be responsible for responding to the reason and instructing the members to restore and secure the information.

The steps are as follows:

- Step 1: Receive complaints

Customers send complaints to Viet An according to channels such as email, phone or send documents directly to Viet An's address. Viet An's customer care department is responsible for receiving and requesting customers to specify the content of the complaint and provide relevant information and documents.

- Step 2: Verify the content of the complaint

After receiving, Customer Care Department will base on the content of complaints, classify and transfer the complaint content to the Department to handle

- Step 3: Summary of complaint handling results and feedback to customers (phone call/or email to customers).